SERIOUS DELAYS - CORONA UPDATE - 11th November 2020
PLEASE TAKE NOTE OF LONG SHIPPING DELAYS
WE ARE UNABLE TO SERVICE RESHIP/REFUND REQUESTS DURING COVID-19
We are experiencing extreme COVID-19-induced delays, which have slowed down shipping times significantly,
and are completely beyond our control.
This is now coupled with the usual escalation in Festive Season postage, whereby mail volumes rise dramatically.
Usually, we would reship a delayed parcel by the 6-week mark,
but we are simply unable to service all the requests we are receiving, and risk closure as a small business if we do.
We have thus been forced to extend our reship policy to 10-weeks during COVID, and now to 12-weeks.
We know this is far from ideal, but please do help us, by waiting the situation out.
We will not leave you out of pocket in the end, but do require your assistance whilst the backlog is cleared.
Delays depend on each destination country's unique situation and regulations, which are in a constant state of flux.
Although we just can't predict the transit times at the moment, these are the trends we are noting:
- UK: 4 weeks - EU customers can consider ordering from www.mandimart.co.uk for faster transit times. Some USA customers have also experienced faster times with MandiMart.co.uk
- USA: Parcels are taking around 8-12 weeks to arrive, some even 14 weeks, (the normal pre-COVID transit time is 4-5 weeks).
- Western Europe: Around 7-8 weeks
- Asia: Around 8-12 weeks
- Canada: anywhere from 7 -12 weeks.
- Australia, is the most affected. We are having reports of over 3 months! All freight is being directed to Sydney, and from there distributed to the rest of the country, mostly by road, leading to terribly long delays
Luckily they are all getting there eventually, given time!
We will not leave you out of pocket and always reship a parcel in the end, so please bear that in mind.
Please do let us know when your parcel arrives, to help us gauge transit times.
Thank you for your patience and understanding during these trying times,
We wish you and your loved ones health in this difficult time, smooth chelation rounds and thank you again for all your support :-)
Our supplements are intended for use with Andy Cutler's Protocol.
They are manufactured in a GMP-certified facility to the highest standard of purity, using only the highest quality ingredients.
Prices are not fixed in $US, and thus fluctuate according to global exchange rates on a daily basis.