For all shipping related queues, see our Shipping & Returns page.
If your credit card payment was unsuccessful, please consider the following:
- First, and most important, please contact your bank, and inform them about the overseas purchase in South Africa. Request that when they unblock it, that they use the highest level of security code, or it will still be declined. (PayGate and SagePay are the online payment gateways that will process the transaction).
- At the same time, confirm you are registered for VERIFIED BY VISA & MASTERCARD SECURECODE. Your bank should have registered you by default. The transaction will not succeed if not registered, except for Amex and Diners Club.
- Check your emails/sms for messages from the bank related to the transaction.
- Second, try an alternate browser (FireFox, Chrome, Safari, Internet Explorer)
- especially if a window comes up saying, "Your transaction cannot be processed at this time," or try a different PC/device.
- If you have an AMEX/Diner's Club card use that (Diner's club with the SagePay option only).
- If still declined, please contact us, but not before you have contacted your bank, as they are almost always blocking it at first.
This website is run by Livingnetwork Healthy Living Supplements CC,
trading as Livingnetwork
Registration number 1998/047796/23.
Physical Address: 14 Pinetree Crescent, Vredehoek, Cape Town, 8001, South Africa
Time zone : GMT +2 hours
To avoid spam, we have excluded our email address from being viewed here, and instead request that you make use of the contact form below. Please bear in mind the time zone differences whilst awaiting a reply i.e. we generally won't be able to respond between 10pm and 8am GMT +2 hours.