For all shipping related queries, please see our Shipping & Returns page.
Credit Card transactions are blocked/declined by the issuing bank, and we are unable to lift such a block.
If your credit card payment was declined, please consider the following:
- First, contact your bank and inform them about an overseas purchase in South Africa (US-customers especially, as US-banks usually block overseas transactions by default). Request that your bank unblock your card to the highest level of security code (or it may still be declined).
- Then please try the transaction again, as a failed transaction cannot be authorized retrospectively. For security reasons, we don't store credit card numbers, and so we cannot retry it on your behalf.
- Ensure that you are still logged into the store by refreshing your browser, as you may have been logged out automatically whilst calling the bank.
- Your bank should have registered you for VERIFIED BY VISA & MASTERCARD SECURECODE by default. The transaction will not succeed if not registered, except for AMEX and Diners Club. i.e. Check your emails/sms for messages from the bank, in order to possibly approve the transaction e.g. Citibank, Chase etc.
- Second, try an alternate browser (FireFox, Chrome, Safari, Internet Explorer)
- especially, if a window comes up saying, "Your transaction cannot be processed at this time."
- Third, if you have an AMEX/Diner's Club card, please use that, as they do not need to go through the 3D-Secure process (also try another VISA or MC if you have one).
- Finally, if none of the above work please contact us, as we can attempt to process the order manually for you, but only if you have called your bank to clear it first
- We shall reply to your email with instructions on how to send your details. Please do not send us any card numbers via email.
This website is run by Livingnetwork Healthy Living Supplements CC,
Registration number 1998/047796/23.
Address: Vredehoek, Cape Town, 8001, South Africa
Time zone : GMT +2 hours
To avoid spam, we have excluded our email address from being viewed here, and instead request that you make use of the contact form below. Please bear in mind the time zone differences whilst awaiting a reply i.e. we generally won't be able to respond between 10pm and 8am GMT +2 hours.