Shipping & Returns
SERIOUS DELAYS - CORONA UPDATE - 27th October 2020
PLEASE TAKE NOTE BEFORE ORDERING
AS WE ARE UNABLE TO SERVICE REFUND REQUESTS FOR LATE SHIPMENTS DURING COVID-19
We are again experiencing many COVID-19-induced delays, which have slowed down shipping times significantly, and are completely beyond our control.
Delays depend on each destination country's unique shipping regulations, which are in a constant state of flux.
In general, a parcel can take anywhere from 5-10 weeks, with the USA, Canada, Australia and New Zealand heavily affected. Some parcels have taken 12 weeks.
Usually, we would reship a lost/delayed parcel by the 6-week mark, but we are unable to service all the requests, as we would risk closure as a small business.
We have thus had to extend our reship policy to 10-weeks during COVID.
Please bear this in mind BEFORE ordering.
Luckily they are all getting there eventually, given time.
Please do let us know if your parcel has not arrived, only by the 10-week mark.
Thank you for your patience and understanding during these trying times,
We wish you and your loved ones health in this difficult time, smooth chelation rounds and thank you again for all your support :-)
SHIPPING ESTIMATES: Add selected products to your shopping cart, as if you were placing an order. Once added, click the ESTIMATE SHIPPING button to view shipping cost and options for the order.
Parcels ship at 10.00am GMT, on the nearest Monday, Wednesday or Fridays. Orders placed on Friday after 10am GMT, will only ship on Monday.
All parcels are first air-freighted to the UK, where they are re-shipped globally via the options below.
Both Registered and non-registered options are sent via the same International First Class Air Mail and have the same time-frames.
1) UNTRACKED FIRST CLASS AIR MAIL (Not traceable & no signature required)
FREE SHIPPING via UNTRACKED AIR MAIL when 8 or more products are ordered. (Some countries are excluded due to previously experienced unreliable postal services/or long custom delays. Instead, in these cases, a subsidized REGISTERED MAIL option is offered).
2) TRACKED FIRST CLASS AIR MAIL (Traceable & signature required)
SUBSIDIZED REGISTERED AIR MAIL when 8 or more products are ordered.
AVERAGE SHIPPING TIMES FOR INTERNATIONAL FIRST CLASS MAIL
CORONA RESHIP AT 8 weeks.
Usually a maximum 6 weeks, and 7 weeks for Australasia/South America - contact us if your parcel has not arrived by then, and we will reship it.
Tracking numbers will only be sent to you 2 weeks after shipping, once they have been injected into the EU postal system (and occasionally longer during holiday periods) - so please wait a little before contacting us.
- AUSTRALIA: Ave 4-6 weeks (sometimes 6 weeks) No tracking options
- BELGIUM: Ave. 3 weeks Belgium Tracking
- CANADA: Ave. 3-6 weeks, (sometimes 6 weeks if held by customs) No tracking options
- CHINA: Ave. 3-6 weeks China Tracking
- FRANCE: Ave. 3 weeks France Tracking
- IRELAND: Ave. 3 weeks Ireland Tracking
- ISRAEL Ave. 4 weeks Israel tracking & secondary option
- INDIA: Ave. 4-7 weeks India Tracking
- KAZAKHSTAN: Ave. 4 weeks Kazakhstan Tracking (usually takes long to enter Kazakhstan)
- POLAND: Ave. 4 weeks Poland Tracking
- RUSSIA: Ave. 4-5 weeks Russia Tracking
- NETHERLANDS: Ave. 3 weeks Netherlands Tracking
- NORWAY: Ave. 4 weeks, 4 products max. (sometimes 6 weeks) Norway Tracking
- SPAIN: Ave. 4 weeks Spain Tracking
- SWEDEN: Ave. 4 weeks Sweden Tracking
- USA: Ave. 4-5 weeks, and occasionally 6 weeks USA tracking
- UK: Ave. 3 weeks UK tracking
- UKRAINE: Ave 4 weeks Ukraine tracking
GLOBAL TRACKING SITE (for countries not mentioned above):
· 17 Track
PLEASE NOTE: Shipping times cannot be guaranteed, and depend largely on global and your local postal services/customs. Any custom duties incurred by the destination country, are the responsibilty of the customer. Should a parcel be returned we shall reship or refund at your request.
3) 'COURIER' options are available to only some destinations. Usually they will arrive within 7 working days.
If your country does not appear as an option, we cannot courier it there for a variety of reasons.
You are personally responsible to check with your customs to ensure that your country's customs will allow your goods in.
Countries successfully shipped to on a regular basis include:
Austria, Australia, Belgium, Brazil, Bulgaria, Canada (max 3 of same product at one time), China, Columbia, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Japan, Hong Kong, Hungary, Kazakhstan, India, Ireland, Israel, Italy, Malaysia, Netherlands, New Zealand, Poland, Portugal, Romania, Russia, Serbia, Spain, Singapore, Slovak Republic, South Africa, Spain, Sweden, Switzerland, Thailand, UK, Ukraine, USA
If your country does not yet appear in our shipping options, please email us for possible inclusion.
Product returns are accepted for refunds/store credits under the following conditions:
if products are returned within 2 months of receipt, and
if the products are not within 6 months of their expiry date.
refunds calculated at current retail price of products in ZAR, due to exchange rate fluctuation.
should the products have been purchased on a special, the discounted rate will be taken into account.
International return address - please inform us via email, and ship via the least expensive non-registered method to:
c/o MailWise, CMS Network
A1 Parkway Heston, Cranford Lane, Heston, MIDDX, GTM, TW5 9QA, UK